4) Once you have downloaded the file, double click on it and if you are asked to Run or Save the file, click "Run".

6) Once the client is installed, go back to the website and click on the following link "Click here when you have finished the installation"

This client is not recommended for regular everyday use due to it's limitations. It should only be used on computers where the client cannot be installed such as internet cafe computers, airport kiosk computers, public library computers, etc.

2) Click the "Sign In" button under the username & password fields (do not enter your information on this page).

Usernames and passwords for CHATT are set to follow the specific patterns listed below:

Username: 1lastname + first 3 initials (e.g., 1smithjoh for John Smith)

Password: a four character combination of letters (e.g., mxap) which can be obtained from your school's office

Username: lastname + first initial (e.g., smithc for Carol Smith) NOTE: if you have a common name then it may be lastname + first 2 initials (e.g., smithca for Carol Smith)

Password: employee # NOTE: your password is your employee # for your intial login only. Once you login you will be required to change it to a password of 8 or more characters made up of letters and numbers e.g. spac3martins). CHATT does not recongnize uppercase characters and treats these as lowercase except when special characters are involved (e.g. *&%?<).

If you have troubles installing or running First Class, try the steps below or contact your Local Administrator. Be sure to indicate the exact error message encountered and when in the process it happens.

Reboot your computer and then relaunch the installation file from where you downloaded it.

If You A Message Regarding Administrator Privileges During Installation:

Then you do not have Administrator rights on the computer you are trying to install CHATT on and you will need have someone with an administrators account on the computer to install the software for you.

This error message indictes one of three things: you did not setup the server connection (see below), your saved connection file has become corrupt or you do not have internet connectiving. If you internet connection is down please check your modem, router or contact your Internet Provider. To resolve the first two possible issues please follow these instructions:

3) Look for the "Server" field and fill it in so that it reads "chatt.hdsb.ca". Click the save button and you will be able to login.

You may have what is called a 'firewall' - no, it is not necessary to hose down your computer to put the fire out.

A 'firewall' means a computer is connected to an institute or government workplace or you have Norton Personal Firewall , Zone Labs - Zone alarm , Windows Firewall in Windows XP Service Pack 2 and there are many others. If you do have one installed make sure it is configured to allow FirstClass through on port 510.

a. click Personal firewall. On the bottom right hand corner click "configure".

Since CHATT has a built-in instant messaging client, CHATT requires a continuous uninterupted internet connection to remain active. This is often problematic when using wireless internet due to the nature of the protocol. Please follow the tips here to improve your wireless home network: 10 Tips For Improving Your Wireless Network

Also make sure that you are running the latest version of the client. If you haven't updated your client recently you should go to the CHATT webpage and reinstall just to be sure you are running the latest version.

5) Click "Save" and then click "Save" on the next window and then try to login.

Everyone has the CHATT Conference on their CHATT desktops. The CHATT Conference is where you can post your questions about CHATT and obtain assistance from other users. Please read through the posts before asking your question as it may have already been asked.

Also within the CHATT Conference is the Info Tech Knowledge Base (see the icon on the left hand side of the conference), which is a knowledge base of articles for Information Technology at the Halton Board and it includes many articles and training documents for CHATT.

CHATT Introductory Training sessions are held regularly throughout the year. Please look for them on the HDSB System Calendar and in TIPS.

If you believe you are having a technical issue with CHATT, please contact the Information Centre or your School's IT Contact to have a ticket created.


	Installing FirstClass (CHATT) Installing the FirstClass (CHATT) Client 1) Browse to http://chatt.hdsb.ca using any internet browser. 2) Go to the download area at the bottom left of the screen. 3) Select the operating system on your computer and click "Download Now" 4) Once you have downloaded the file, double click on it and if you are asked to Run or Save the file, click "Run". 5) Follow the onscreen instructions to install the client. 6) Once the client is installed, go back to the website and click on the following link "Click here when you have finished the installation" Accessing FirstClass (CHATT) via the Internet Client This client is not recommended for regular everyday use due to it's limitations. It should only be used on computers where the client cannot be installed such as internet cafe computers, airport kiosk computers, public library computers, etc. 1) Browse to http://chatt.hdsb.ca using any Internet browser. 2) Click the "Sign In" button under the username & password fields (do not enter your information on this page). 3) Enter your username and password and click the "Sign In" button Logging Into FirstClass (CHATT) Usernames and passwords for CHATT are set to follow the specific patterns listed below: Students Username: 1lastname + first 3 initials (e.g., 1smithjoh for John Smith) Password: a four character combination of letters (e.g., mxap) which can be obtained from your school's office Staff Username: lastname + first initial (e.g., smithc for Carol Smith) NOTE: if you have a common name then it may be lastname + first 2 initials (e.g., smithca for Carol Smith) Password: employee # NOTE: your password is your employee # for your intial login only. Once you login you will be required to change it to a password of 8 or more characters made up of letters and numbers e.g. spac3martins). CHATT does not recongnize uppercase characters and treats these as lowercase except when special characters are involved (e.g. &%?<). Troubleshooting FirstClass (CHATT)* If you have troubles installing or running First Class, try the steps below or contact your Local Administrator. Be sure to indicate the exact error message encountered and when in the process it happens. If You See This Message During Installation: Reboot your computer and then relaunch the installation file from where you downloaded it. If You A Message Regarding Administrator Privileges During Installation: Then you do not have Administrator rights on the computer you are trying to install CHATT on and you will need have someone with an administrators account on the computer to install the software for you. If You Receive The Following Error: This error message indictes one of three things: you did not setup the server connection (see below), your saved connection file has become corrupt or you do not have internet connectiving. If you internet connection is down please check your modem, router or contact your Internet Provider. To resolve the first two possible issues please follow these instructions: 1) On the login window, click "Advanced". 2) Then click on "Setup" 3) Look for the "Server" field and fill it in so that it reads "chatt.hdsb.ca". Click the save button and you will be able to login. Connecting Through A Firewall: You may have what is called a 'firewall' - no, it is not necessary to hose down your computer to put the fire out. A 'firewall' means a computer is connected to an institute or government workplace or you have Norton Personal Firewall , Zone Labs - Zone alarm , Windows Firewall in Windows XP Service Pack 2 and there are many others. If you do have one installed make sure it is configured to allow FirstClass through on port 510. Norton Firewall Problem A. Open Norton Internet security; a. click Personal firewall. On the bottom right hand corner click "configure". b. scroll down to Fcc 32.exe and change setting to "permit all". Routinely Disconnected While Using Wireless Internet: Since CHATT has a built-in instant messaging client, CHATT requires a continuous uninterupted internet connection to remain active. This is often problematic when using wireless internet due to the nature of the protocol. Please follow the tips here to improve your wireless home network: 10 Tips For Improving Your Wireless Network Also make sure that you are running the latest version of the client. If you haven't updated your client recently you should go to the CHATT webpage and reinstall just to be sure you are running the latest version. Check CHATT's Network Protocol If All Other Tips Above Fail: 1) On the Login window click "Advanced" 2) Then click on "Setup" 3) Click the "Configure" button in the top right hand corner. 4) Make sure the protocol is set to TCP/IP. 5) Click "Save" and then click "Save" on the next window and then try to login. Further Assistance Students: Everyone has the CHATT Conference on their CHATT desktops. The CHATT Conference is where you can post your questions about CHATT and obtain assistance from other users. Please read through the posts before asking your question as it may have already been asked. Also within the CHATT Conference is the Info Tech Knowledge Base (see the icon on the left hand side of the conference), which is a knowledge base of articles for Information Technology at the Halton Board and it includes many articles and training documents for CHATT. Staff: Everyone has the CHATT Conference on their CHATT desktops. The CHATT Conference is where you can post your questions about CHATT and obtain assistance from other users. Please read through the posts before asking your question as it may have already been asked. Also within the CHATT Conference is the Info Tech Knowledge Base (see the icon on the left hand side of the conference), which is a knowledge base of articles for Information Technology at the Halton Board and it includes many articles and training documents for CHATT. CHATT Introductory Training sessions are held regularly throughout the year. Please look for them on the HDSB System Calendar and in TIPS. If you believe you are having a technical issue with CHATT, please contact the Information Centre or your School's IT Contact to have a ticket created.